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Explore our list of frequently asked questions below including our routing number (325170848). If you still have a question, feel free to ask via Live Chat.
COVID-19 Pandemic Response
We follow the guidance of the CDC, state, and local health officials. Currently masks are optional for fully vaccinated individuals, and any branch team members will be happy to put on a mask if requested by a customer.
Non-vaccinated individuals are still required to wear a mask in our branches and offices. If you require special accommodations and are unable to wear a mask where required, please call 1-800-800-1577 to discuss your options.
All branches have resumed regularly scheduled hours.
Monday - Friday 9am - 5pm
Interactive Teller Machines (ITMs)*
Monday - Friday 8am - 6pm
Saturday 9am - 1pm
Monday - Friday 9am - 5pm
Saturday 9am - 1pm
*For branch specific details, including availability of drive-up and ITM banking at each location, please click here.
We are pleased to offer a number of convenient options to help manage your banking without ever walking into a branch. We offer phone support, Interactive Teller Machines (ITMs), drive-up banking, night drop, fee-free access to over 37,000 MoneyPass network ATMs, mobile deposit, and online banking for your convenience.
For transactions by phone, you can also call our Customer Service Center Monday - Friday 8am - 6pm or Saturday 9am - 1pm. Additionally, you can access Touch Tone Teller 24/7. Both phone banking services can be accessed by calling 1-800-800-1577.
If you have been financially impacted by coronavirus, and may have difficulties making payments, please reach out to us as soon as possible. Deferred payment options may be available. To discuss your situation and talk about your options, please contact your local banker, or call us at 1-800-800-1577.
We’ve made amendments to our lending program to help you with more flexible options during this unprecedented time. Click here for more information.
First Fed participated in both rounds of the Paycheck Protection Program, but the application process is now closed. For information on PPP loans and loan forgiveness, click here.
All First Fed customers are eligible extended coronavirus benefits with BaZing AT NO COST through to December 31, 2021. These benefits include pharmacy, vision, and hearing savings, as well as identity theft protection coverage. To learn more about these benefit options, click here.
Consumer Resources webpage on the American Bankers Association website offers personal finance information including financial calculators, money management tools and other resources for individuals experiencing financial distress due to COVID-19. For more information, please visit the American Bankers Association Consumer Resources Page.
Online banking is available to anyone with any type of First Fed account. Login is at the top right corner of this website. Also, for ease of use, we have included access here.
To find your account number in online banking, go to your Account History page, then select the "Details" drop down under your account name. You can also find our ACH routing number here as well.
[email protected] is not a Secure Email, so please do not send account or card information to this email address. We also offer Secure Email through our online banking and a list of Secure Forms that allow you to update your address or tell us about foreign travel, among many other options.
Bill Pay can be used to pay bills securely to merchants and other institutions. If you need to complete a personal transfer or pay individuals via external transfer, please use POP Money to complete these transfers.
The Payee may not be contracted with our vendor to receive electronic funds so a check has been issued to them. If this check is not presented in 90 days the funds will be returned to the funding account.
Yes! First Fed online banking allows you to make loan payments from an external deposit account. After logging in, go to "Move Money" in the navigation. Under the Payments tab, select "Loan payments from another bank."
An ITM is an "Interactive Teller Machine". Through our ITM technology, you can be assisted by a live teller virtually, often with extended hours. For latest ITM hours, please visit our Locations page.
Our ITMs can accept cash or check deposits, complete withdrawals, transfers, loan payments and even cash checks.
Withdrawals made at a First Fed ATM and any of over 37,000 MoneyPass ATMs nationwide are all surcharge-free. Any ATM not owned or operated by First Fed or within the MoneyPass network will incur a $2.50 fee for each withdrawal.
Yes. All deposits to First Fed accounts are insured up to FDIC limits. For more information about deposit insurance, please visit the FDIC’s deposit insurance page.
First Fed has 10 branches across Washington, with branches in Kitsap, Clallam, Jefferson, and Whatcom Counties. Two additional branches in Ferndale and Bellevue are planned to open in Summer 2021.
Our Customer Contact Center representatives can assist you with everything from verifying account balances, completing transfers, complete fraud or debit card inquiries and provide support to help you complete online banking or mobile app transactions.
Checks can be reordered conveniently and easily here.
Data Security News and Tips has our recommendations and step-by-step instructions for how to set up alerts. Please let us know if you have any other questions on this topic so we can keep the article up-to-date.
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