Lost or Stolen Cards
If you lose your card or see suspicious activity you can lock your card to prevent further transactions:
- In online banking or our mobile banking app, select "Card Control Settings" under “Account Services.”
- Switch “Card Status” to OFF. This will prevent your card from being used until you activate it again.
- You can turn your card on if you find it again.
To report a card lost or stolen:
You can call any time to report a card lost or stolen with our 24-hour service. Call our customer service number at 800-800-1577 and choose “lost or stolen card” from the menu.
Our after-hours customer service can review recent transactions for fraud, and permanently shut down your card at your request. If you permanently shut down your card you will need to have a new card with a new number sent to you. To get a new card sent out, call Customer Service or visit a branch during business hours.
Still have questions? Connect with our Customer Service team.