Password Reset

Alert (8/15/23): The "Forgot Password" link has been suspended temporarily as a precaution against fraud. Please call Customer Service at 800-800-1577 if you need to reset your password. Friendly reminder that our First Fed team members will never call you and ask for your username or password. 

Forgot your online banking password? 

Whether you forgot your login information, or your account is locked from too many failed login attempts, you can reset your password to access your account. 

Reset your password online:

  • Click "Login" in the green box at the top right of the First Fed website.  
  • Below the green login button there is a link “Forgot Password?”  
  • Follow the link instructions to reset your password. 
  • You will need the phone number and the username or email address associated with the account.  


Password Reset Online




Reset your password in our mobile banking app:

  • Open the First Fed mobile banking app
  • Tap “Forgot Login?” above the navy login button
  • Follow the prompts to reset your password


Mobile Forgot Password




Already logged in but want to change your online banking password?

Change your password in online banking:  

  • Log into online banking
  • Click “My Settings” in the top right navigation menu
  • Under “Login & Security” choose the “edit” link next to your password to change it

Change your password in our mobile banking app:  

  • Log into your First Fed mobile app
  • Tap “More” on the bottom right of your screen
  • Tap on the white settings wheel next to the exit logo at the top right of your screen
  • Tap “My Settings” from the menu
  • Under “Login & Security” tap the “edit” link next to your password to change it


Still have questions? Connect with our Customer Service team.