Coming July 28
Exciting Enhancements to Your Business Digital Banking Experience!
We’re enhancing our Business Digital Banking services to deliver a more reliable, powerful, and flexible experience. Our new Business Digital Banking platform offers upgraded features and is designed to grow with your needs—giving you the tools you need today, and the adaptability for tomorrow.
To prepare for this upgrade on July 28, 2025, Business Online Banking and Business Mobile Banking will be temporarily unavailable from 4:00 PM on July 25 until 8:00 AM on July 28 as we complete the transition.
Please review the Preparation Checklist and FAQs below for important details about the upgrade. We will update this page regularly to make the process as seamless as possible. Thank you for your patience as we roll out these exciting improvements. We're confident the enhanced Business Digital Banking experience will offer greater convenience, functionality, and flexibility for your business needs!
[Updated 7/01/2025]
Preparation Checklist to Complete
Before July 25
Stay Informed: Update Your Contact Info
Make sure you don’t miss any important updates about the upcoming upgrade. Check that your contact information is current in your existing Business Online Banking profile. If anything needs updating, simply complete the form at the bottom of this page.
Security Tokens: Do You Need One?
Starting July 28, 2025, all users with ACH and/or wire access will be required to use a security token for login and to complete transactions on the new platform.
Set up a new security token (if applicable)
If you're a current token user, or have ACH and/or wire access, you’ll need to set up a new token before July 25. Click here for instructions.
Save Your Scheduled ACH and Wire Payment Info
Your scheduled payments and templates will transfer to the new platform. However, start dates and next payment dates will not. To ensure a smooth transition, download and save a copy of your templates before July 25 so you can easily re-enter timing details afterward.
Explore What’s New in Business Digital Banking
We’re upgrading to Business Digital Banking to better serve your evolving needs. This enhanced platform is designed with your feedback in mind, offering stronger security, smarter tools, and a more intuitive user experience. Our investment in this upgrade reflects our commitment to making business banking simpler, faster, and more convenient for you.
Here’s a preview at some of the improvements you can look forward to:
- Powerful cash flow and forecasting tools to support your business’s payables and receivables
- Unified view of all your business accounts, even external ones, giving you the power to move money across financial institutions with ease.
- Enhanced security with additional safeguards to better protect your account
- Improved self-service and admin tools that give you more control and flexibility, including adding users and sub-users to your Business Digital Banking.
- Seamless navigation across desktop and mobile for consistent, user-friendly experience
- More details coming soon!
Migration FAQ for Business Online Banking Users
The upgrade is scheduled for July 28, 2025. To ensure a smooth transition, business online banking will be unavailable from 4pm on July 25 through 8am on July 28. We will be sending reminders, details, and any necessary instructions as the date approaches.
Your username will remain the same unless your username is less than 5 characters. For usernames with less than 5 characters, please watch for additional instructions in your Upgrade Letter that will be sent the week of July 21st. All users will be required to reset your password during your initial login. To keep your accounts secure, all users with ACH and/or wire access will need to use a security token to access the upgraded platform after their first login.
- All open and active business accounts will automatically transfer to the new Business Digital Banking platform during the upgrade.
- Closed accounts will not transfer over.
- Personal checking and savings accounts that are not linked to the Primary Administrator in Business Digital Banking will also not carry over. Moving forward, personal accounts cannot be added to the Business Digital Banking platform and should instead be accessed separately through the consumer online banking platform. You can enroll in consumer online banking here: First Fed Bank | Login
Yes, there will be a new mobile app for iPhone and Android. Download instructions will be available after the launch on July 28.
Yes, all your account information and transaction history will automatically transfer to the new platform. Additionally, you will now be able to view pending debit card activity!
Yes, your Bill Pay details including future payments and recurring payments, will transfer to the Business Digital Banking platform. Please note Bill Pay will not be available in the mobile app.
Yes, the new platform does support QuickBooks/Quicken. However, you will have to reconnect your QuickBooks/Quicken account after the upgrade.
Yes, business online and business mobile banking will be unavailable from 4pm on July 25 through 8am on July 28.
Our team will keep you informed with updates sent by email and mail. You'll also find step-by-step instructions and user guides on our website as well as live support to assist you during the transition process.
Please fill out our contact form, use the green live chat bubble in the bottom right corner of our website, send us an email at [email protected], or call 800-800-1577. We're happy to help!
