The upcoming upgrade to Business Digital Banking is built around your needs, offering enhanced security, new features, and an even more intuitive experience. Thanks to your valuable feedback, we’ve invested in technology that makes managing your business banking simpler, faster, and more convenient.

The upgrade is scheduled for July 28, 2025. To ensure a smooth transition, business online banking will be unavailable from 4pm on July 25 through 8am on July 28 during the transition. We will be sending reminders, details, and any necessary instructions they may need as the date approaches.

Here’s a glimpse at some of the new tools and improvements you can look forward to: 

• Enhanced security with additional safeguards to better protect your account
• Improved self-service and admin tools that give you more control and flexibility, including adding users and sub-users to your digital banking.
• Seamless navigation across desktop and mobile for consistent, efficient access
• Powerful cash flow and forecasting tools to support your business’s payables and receivables
• Holistic view of all your business accounts, even external ones. Add accounts and move money across financial institutions with ease.
• More details coming soon! 

Yes, please refer to this FAQ page for instructions as we near the upgrade date. We’ll also be sending you helpful details by email and regular mail to guide you through the process. We recommend making sure your contact information is up to date to ensure you receive our upcoming communications and reviewing any instructions we send prior to the upgrade.  

1. Log in to your account. 
2. Select “Profile” in the top right corner.

3. Verify that your email address is current, so you don’t miss out on any future notifications.

     a.  If your email address is correct, no further action is needed.

     b. If your email address is not correct, please complete this form to have it updated. 

Your username will remain the same, but you will be required to reset your password during your initial login. To keep your accounts secure, all users with ACH and/or wire access will need to use a security token to access the upgraded platform after their first login.

Please visit our Security Token FAQ page for full instructions on how to download the new app and set up your token to ensure access to Business Digital Banking on July 28.

Yes, there will be a new mobile app for iPhone and Android. Download instructions will be available after the launch on July 28.

Yes, all your account information and transaction history will automatically transfer to the new platform.

Yes, your scheduled payments and templates will transfer to the new platform. However, start dates and the next payment dates will not carry over, so you’ll need to set those again after the transition. To make the transition as smooth as possible, we recommend downloading and saving a copy of all your templates before the upgrade.

Yes, your Bill Pay details will transfer to the Business Digital Banking platform online. Please note it will not be available in the mobile app.

Yes, the new platform does support QuickBooks. However, you will have to reconnect your QuickBooks account after the upgrade.

Yes, business online and mobile banking will be unavailable from 4pm on July 25 through 8am on July 28.

Our team will provide step-by-step instructions and live support to assist you during the transition process. We will also have a comprehensive FAQ webpage for our customers outlining the transition and platform changes.

Please fill out our contact form at the top of this page, use the green live chat bubble in the bottom right corner of our website, send us an email at [email protected], or call 800-800-1577. We're happy to help!