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Exciting Enhancements to Your
Digital Banking Experience!

We're investing in our digital banking services to bring you a more reliable, feature-rich, and adaptable platform. Our new Business Digital Banking offers improved functionality and the flexibility to add even more in the future.

Please review the FAQs below to find information about our upgrade to the new platform. We will be updating this page periodically to help make your upgrade process seamless.  

Thank you for your patience as we roll out these exciting updates this summer—we're confident the enhanced digital banking services will elevate your online and mobile banking experience! 

[Updated 5/6/2025] 

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Why is Business Online Banking being upgraded?

The upcoming upgrade to Business Digital Banking is built around your needs, offering enhanced security, new features, and an even more intuitive experience. Thanks to your valuable feedback, we’ve invested in technology that makes managing your business banking simpler, faster, and more convenient.

What new features can I expect?

Here’s a glimpse at some of the new tools and improvements you can look forward to: 

  • Enhanced security with additional safeguards to better protect your account
  • Improved self-service and admin tools that give you more control and flexibility
  • A user-friendly interface for a smoother, more intuitive experience
  • Seamless navigation across desktop and mobile for consistent, efficient access
  • Powerful cash flow and forecasting tools to support your business’s payables and receivables
  • More details coming soon! 

When will the upgrade take place?

The upgrade is scheduled for this summer. We will be sending reminders, details, and any necessary instructions you may need as the date approaches. 

Do I need to take any action to prepare?

We recommend making sure your contact information is up to date to ensure you receive our upcoming communications and reviewing any instructions we send prior to the upgrade. 

  1. Log in to your account. 
  2. Select “Profile” in the top right corner.

  3. Verify that your email address is current, so you don’t miss out on any future notifications.

      a.  If your email address is correct, no further action is needed.

      b. If your email address is not correct, please complete this form to have it updated. 

Will my current login credentials work on the new system?

Yes, your username will remain the same, but you may be required to reset your password during the first login. 

Will my account information and transaction history transfer?

Yes, all your account information and transaction history will automatically transfer to the new system. 

Will my scheduled payments and templates transfer to the new platform?

Yes, your scheduled payments and templates will transfer to the new system. However, start dates and the next payment dates will not carry over, so you’ll need to set those again after the transition. To make the transition as smooth as possible, we recommend downloading and saving a copy of all your templates before the upgrade.

How do I access the new platform after the upgrade? 

You’ll use the same URL or app, but additional login instructions will be provided closer to the upgrade date.  

Will there be any downtime during the upgrade?

Yes, there will be a brief period of downtime during the upgrade that you’ll be notified of with the specific dates ahead of time. We will be recommending that you complete critical transactions before the transition to avoid interruptions.  

What support will be available during the upgrade?

Our team will provide step-by-step instructions and live support to assist you during the transition process. We will also have a comprehensive FAQ webpage for our customers outlining the upgrade and platform changes. 

Additional Questions? 

Please fill out our contact form at the top of this page, use the green live chat bubble in the bottom right corner of our website, send us an email at [email protected], or call 800-800-1577. We're happy to help!