Bellevue Branch

Conversion will occur the weekend of July 24-25, 2021. Starting on Monday, July 26, 2021, you accounts will be officially moved over to First Fed.

Yes. Friday, July 23, 2021 will be the last day to access your Sterling account online or in the branch, as well as the last day to use your Sterling debit card. First Fed will continue to honor checks and scheduled ACH transactions from your Sterling account until August 25, 2021. After this date, they will be returned unpaid.

No. We are happy to share that your Sterling account numbers will stay the same for easy reference. However, your routing number will change to First Fed's routing number of 325170848.

Yes, New First Fed checks will be ordered and sent to you free of charge. These should arrive by July 23, 2021.

Yes, if in active use. If you have used your Sterling debit card in the past 180 days, First Fed will order and mail you a replacement card. Your Sterling debit card will be deactivated on July 23, 2021, and a new First Fed debit card with activation instructions will be mailed to you. Please wait to activate your new First Fed debit card until Monday, July 26, 2021. If you do not receive a First Fed card in the mail but would like to request one, you may request online, in the branch, or call 1-800-800-1577 to speak with Customer Service.

Current rates can be accessed on our Rates webpage.

Yes. Personal online banking and business online banking are separate systems, but both are free to our customers. For more information and instructions on how to sign up, see links below.

Personal
Business

Yes. You can sign up starting on Monday, July 26, 2021. You will need your name, address, social security number of tax ID number to enroll in personal online banking. For business customers, please contact our branch and we can help you set up your access in the business online banking platform.

No. Transaction history, including e-statements and bill payment records, will not transfer over automatically. If you would like to retain these from Sterling, please download these before conversion weekend by end of day Friday, July 23, 2021.

After July 23, 2021, you will not have access to your Sterling accounts.

Please download all e-statements BEFORE July 23, 2021, if you would like to have a copy of your transaction history.

Protecting your accounts is very important to us. If you have any questions about transactions and would like to complete a fraud inquiry, please call our Customer Service Center at 1-800-800-1577. Or visit us at the branch starting on Monday, July 26.

Yes. Automatic deposits and payments will need to be set up on your First Fed account, but we have partnered with ClickSWITCH to make this process quick and simple. Ask your banker for a SwitchTrack activation code to get started. As a reminder, your account number from Sterling will remain the same, but you will have a new routing number for First Fed (325170848).
If you have any questions, please call us at 1-800-800-1577, connect online, or reach out to your banker directly for help.

We are pleased to share that Senior Branch Manager Nicole Zhao and Customer Service Representative Toshi Mei will continue to serve you at this location, now as First Fed team members. Additionally, you can speak with Ambrose Ng, our new Assistant Branch Manager in Bellevue.

Yes. Our branch will be open Monday - Friday from 9am to 5pm PST. See above for Connect Your Way details.

You will still be able to reach the branch at 425-278-6950. However, we offer extended support hours through our Customer Service Center at 1-800-800-1577.

Yes! In addition to in branch transaction assistance for your deposit accounts, our Bellevue branch can also provide:

• Notary services
• Medallion Signature Guarantee STAMP services
• Merchant services and payments support
• Business and personal loan, line of credit, and credit card options
• Opportunities to order foreign currency
• Additional information on other non-deposit products to help you plan for your future (inquire at the branch)

Coming soon - there are plans to provide an Interactive Teller Machine at this location in the near future. Please stay tuned for details!

Yes. All deposits to First Fed accounts are insured up to FDIC limits. For more information about deposit insurance, please visit the FDIC's deposit insurance page.

Currently First Fed has 14 locations offering services in Clallam, Jefferson, King, Kitsap, and Whatcom counties. Bellevue is our first full-service branch in King County.

Withdrawals are surcharge-free when made at a First Fed ATM and any of over 37,000 MoneyPass ATMs nationwide. Any ATM not owned or operated by First Fed or within the MoneyPass network will incur a $2.50 fee for each withdrawal.

Locate an ATM near you:

First Fed ATMs
MoneyPass ATMs