Their ties in the local community led them to switch banks to First Fed.
“Several of our friends here recommended First Fed,” said Caleb. “We’ve been banking with them since before we opened our business. We love that they are a community bank that really cares about their customers.”
One of the crucial elements of running a transaction-based small business like a food truck is managing customer payments. Partnering with the right bank for merchant services
is an important part of getting the most out of point-of sale systems like Clover.
“When we were working with a national bank it would take a long time for checks to clear and for credit card payments to process,” explained Caleb. “Plus, we would end up with so many extra fees. When we switched our Clover merchant account to First Fed, it made a huge positive impact on our business.”
“As a community bank, First Fed can work with our business customers to solve problems and streamline financial transactions specific to their situation,” said John Textor, a First Fed Treasury Management Officer serving Clallam County.
“It’s been a pleasure working with John,” added Caleb. “He recommended switching our merchant account to First Fed after hearing about our struggles with our last bank. It’s made a huge difference to solve those problems and increase the speed of our financial transactions. Getting your money the next day instead of waiting three days, and at a lower transaction percentage rate, really makes a positive impact to our business.”
“Customer service is really important to us and in our industry,” said Charmaine. “We are happy to make the extra effort, like walking food out to our neighboring customers. We love that First Fed also has a commitment to personalized service.”
The menu at Southern Nibble includes chicken tenders with a variety of sauces, pork sliders, mac-n-cheese, fried pickles, BBQ wings, and other Southern delights. View their menu and find their truck on the Southern Nibble Facebook page.